Easter cut off dates
Please find our final order dates below, which are in line with courier recommendations. We strongly suggest placing your order before these final times – as this is a busy time of year for each courier.
The last order date for orders to be delivered by Easter.
Canada: Friday, April 4th
Standard: Friday, April 11th
Expedited: Tuesday, April 15th
Express: Wednesday, April 16th
Personalized items:
Canada: Tuesday, April 1st
Standard: Tuesday, April 8th
Expedited: Thursday, April 10th
Express: Friday, April 11th
In all cases, exceptions exist for remote areas and delivery times vary from country to country. We provide estimates to help you plan your orders, but we cannot promise or guarantee delivery times because of factors outside our control.
Additional delivery information
Shipment dates are estimates with which our couriers work to achieve. If you live in an area experiencing an unexpected service delay (i.e., severe weather, natural disasters, unscheduled events, etc.), please note there may be additional shipping time to receive your order.
How long does it take for an order to be delivered?
Due to the recent severe weather, our dispatch center is currently experiencing some delays.
During checkout, our website shows the available delivery methods for your destination, the price, and the estimated delivery time in business days from being shipped.
Estimated delivery days are the number of days our delivery partners aim to deliver by but are not guaranteed.
Please see Valentine’s Delivery dates for the last order date before Valentine’s Day.
While specific estimates are quoted at checkout, these are broadly in line with the following guidelines:
Continental United States (48 States & Washington DC)
| Order Value | |||||
| $0.00 to $74.99 | $75.00 to $149.99 | $150.00 to $299.99 | $300.00+ | ||
| Standard* (FREE for orders $75+) | 3-9 business days | FREE | FREE | FREE | FREE |
| Expedited | 2-3 business days | FREE | FREE | FREE | FREE |
| Express | 1-2 business days | FREE | FREE | FREE | FREE |
| Alaska & Hawaii | ||
| Standard | 5-10 business days | FREE |
| Canada | ||
| Priority | 5-12 business days | $20.00 (Duties are included) FREE for orders $75+ |
| USA | ||
| State | Abbreviation | Standard ETA at Checkout |
| Alabama | AL | 2-4 business days |
| Arkansas | AR | 2-4 business days |
| Illinois | IL | 2-4 business days |
| Kentucky | KY | 2-4 business days |
| Louisiana | LA | 2-4 business days |
| Mississippi | MS | 2-4 business days |
| Missouri | MO | 2-4 business days |
| Oklahoma | OK | 2-4 business days |
| Tennessee | TN | 2-4 business days |
| Connecticut | CT | 3-4 business days |
| Delaware | DE | 3-4 business days |
| District of Columbia | DC | 3-4 business days |
| Florida | FL | 3-4 business days |
| Georgia | GA | 3-4 business days |
| Indiana | IN | 3-4 business days |
| Iowa | IA | 3-4 business days |
| Kansas | KS | 3-4 business days |
| Maryland | MD | 3-4 business days |
| Michigan | MI | 3-4 business days |
| New Jersey | NJ | 3-4 business days |
| New York | NY | 3-4 business days |
| North Carolina | NC | 3-4 business days |
| Ohio | OH | 3-4 business days |
| Pennsylvania | PA | 3-4 business days |
| South Carolina | SC | 3-4 business days |
| Virginia | VA | 3-4 business days |
| West Virginia | WV | 3-4 business days |
| Colorado | CO | 3-4 business days |
| Minnesota | MN | 3-4 business days |
| Nebraska | NE | 3-4 business days |
| Texas | TX | 3-4 business days |
| Wisconsin | WI | 3-4 business days |
| Wyoming | WY | 3-4 business days |
| Arizona | AZ | 4-5 business days |
| Massachusetts | MA | 4-5 business days |
| Montana | MT | 4-5 business days |
| New Hampshire | NH | 4-5 business days |
| New Mexico | NM | 4-5 business days |
| North Dakota | ND | 4-5 business days |
| Rhode Island | RI | 4-5 business days |
| South Dakota | SD | 4-5 business days |
| Vermont | VT | 4-5 business days |
| California | CA | 4-6 business days |
| Maine | ME | 4-6 business days |
| Idaho | ID | 5-6 business days |
| Nevada | NV | 5-6 business days |
| Utah | UT | 5-6 business days |
| Washington | WA | 5-6 business days |
| Oregon | OR | 5-7 business days |
| Alaska | AK | 4-8 business days |
| Hawaii | HI | 4-8 business days |
*The time frame for delivery with our Standard service can vary depending on destination within the continental U.S. Estimated delivery times are given for specific destinations during checkout.
Need to ship outside of the USA or Canada? For other shipping destinations, please visit our international site: eu.jellycat.com
How much will shipping cost?
We offer a variety of delivery options. The shipping page on our website will show our current delivery options, estimated journey times and costs accordingly. For most destinations, we aim to offer a standard tracked service and express service.
All orders placed on us.jellycat.com will ship from Memphis, TN.
Our Standard and Priority services are optimized based on the destination, so your order may be delivered via UPS or USPS.
Our Express and Expedited services will be delivered via UPS.
We cannot deliver to Armed Forces at this time.
Continental United States (48 States & Washington DC)
| Order Value | |||||
| $0.00 to $74.99 | $75.00 to $149.99 | $150.00 to $299.99 | $300.00+ | ||
| Standard* (FREE for orders $75+) | 3-9 business days | $FREE | FREE | FREE | FREE |
| Expedited | 2-3 business days | FREE | FREE | FREE | FREE |
| Express | 1-2 business days | $FREE | FREE | $FREE | $FREE |
| Alaska & Hawaii | ||
| Standard | 5-10 business days | $12.50, FREE for orders $75+ |
| Canada | ||
| Priority | 5-12 business days | $20.00 (Duties are included)FREE for orders $75+ |
*The timeframe for delivery with our Standard service can vary depending on destination within the continental U.S. Estimated delivery times are given for specific destinations during checkout.
Need to ship outside of the USA or Canada? For other shipping destinations, please visit our international site: eu.jellycat.com
What countries do you ship to?
Us.jellycat.com ships to the United States and Canada. Please note if you live in an area other than the ones mentioned above, you will need to utilize the jellycat.com or eu.jellycat.com websites to place your order.
Is it possible to track my order?
Absolutely! All of our shipping options come with tracking information. Once your order ships from our warehouse, you will receive a confirmation of dispatch, including a tracking link, to the email address you entered when ordering.
If you do not see this email in your inbox after a couple of days of placing your order, please check your junk folder.
Where will my order ship from?
Your order will be expertly packed and shipped with care by our fantastic team, located in Memphis, Tennessee.
What should I do if my order is late?
We keep in close contact with our carrier partners to make sure delivery estimates are correct, keeping them as up to date as possible. Sadly, conditions out of our control or local weather events can occasionally cause a delay.
If your order has exceeded the estimated delivery time frame or something looks unusual on the carrier tracking pages, please contact us! Please reach out straight away as we may not be able to assist if the dispatch date has passed 30 days.
Any late order that you no longer wish to keep can be returned for a refund. For more information on this, please refer to our returns policy.
Can I ship my order to a PO Box address?
If you’re shipping to a PO Box, please choose standard or priority shipping. We do not ship to PO Boxes via expedited methods and we do not ship to a PO Box address in Canada.
Can I ship my order to a forwarding address?
We are unable to ship any orders to a forwarding address. We may cancel your order and contact you if a forwarding address is entered at the checkout.